KARACHI, PAKISTAN 6-APR-2007 Emirates Global Islamic Bank Limited (EMIRATES GLOBAL ISLAMIC BANK LTD.) today announced their intent to deploy Oracle’s Siebel Customer Relationship (CRM) solution, implemented by Karachi-based Integrated Technology Partners (ITP).
Oracle-Siebel is the global leader in CRM solution and the pioneer within the CRM field across the world. For the last 13 years Siebel has remained the # 1 CRM solution with unmatchable functionality, refinement and robustness. Globally, Siebel has over 4500 customers and in excess of 3.6 million end-users.
This implementation represents a landmark achievement, as it remains the first and only deployment of a world class, Fortune-100 level customer relationship management system within the financial services sector in Pakistan.
“This will make EMIRATES GLOBAL ISLAMIC BANK LTD. a unique bank in Pakistan as it will posses a powerful CRM tool that will enable us to truly implement our mission--to provide quality and efficient Shariah compliant financial products and services, using state of the art technology” said Syed Tariq Husain, Chief Executive Officer at EMIRATES GLOBAL ISLAMIC BANK LTD.
Anwar Matin, Chief Executive Officer at ITP stated, “As great as this achievement is with respect to the development of the fledgling CRM field in Pakistan, I believe the real winners will be the customers of EMIRATES GLOBAL ISLAMIC BANK LTD.. They will enjoy a level of service, attentiveness and efficiency never before available in Pakistan. We are extremely excited and proud to be involved in this landmark effort.”
EMIRATES GLOBAL ISLAMIC BANK LTD. customers will enjoy seamless, real-time and high-speed relationship management regardless of which avenue(s) they choose to interact with the Bank, be it phone, web, or at the branch. Clientele will not be serviced on a standalone basis, per industry standard norm; instead every client will be serviced on a complete relationship basis.
“This means that customer service will be significantly faster, more efficient and painless regardless of how clients choose to interact with the bank. All front-line employees will be capable of servicing needs without any loss of understanding or mistakes. If there are issues, Siebel CRM’s industry leading trouble ticket system will proactively ensure that the problem gets resolved the first time and faster than ever before” elaborated Ibrahim Hamid, Chief Operating Officer at Integrated Technology Partners.
EMIRATES GLOBAL ISLAMIC BANK LTD. commenced operations on February 16, 2007, with 6 branches in Karachi and Lahore and further plans to rapidly expand the branch network to other cities by the end of 2007. “One of our critical selection criteria was scalability. Simply, the solution we choose must be able to rapidly scale with our planned future growth. We want to be able to maintain the high level of customer service and attentiveness that we offer today, a year from now and a decade in to the future. For a bank, especially a young, rapidly growing bank, in my opinion, Siebel’s out-of-the-box scalability is the salient and differentiating feature,” said Saqib Asad, Chief Information Officer at EMIRATES GLOBAL ISLAMIC BANK LTD.
Ibrahim Hamid adds “Siebel’s dynamic modular approach to CRM, unmatchable scalability and industry leading user interface innovations have made it the defacto choice for any firm which wants to provide world class customer service and compete within today’s global financial services industry. The global industry heavy weights have been harnessing the power of CRM and Oracle-Siebel for over a decade, power that is now available in Pakistan.”
Integrated Technology Partners and Emirates Global Islamic Bank expect to go live with the new end-to-end Siebel CRM solution within 6 months.
About Integrated Technology Partners
Integrated Technology Partners is an enterprise application-consulting firm. Integrated Technology Partners provides a wide breadth of services including but not limited to strategy formulation, project management, solution evaluation, and implementation consulting. We have extensive global multi-tier and vertical industry experience including but not limited to telecommunication, manufacturing, retail and finance. For more information about Integrated Technology Partners please visit www.i-techpartners.com
About Emirates Global Islamic Bank
Emirates Global Islamic Bank is a dedicated Islamic commercial bank sponsored by Emirates Financial Holdings (UAE) and the Al Rajhi Group of Saudi Arabia. Emirates Global Islamic Bank offers a wide range of deposit, consumer financing, SME, corporate finance and investment banking products. Justice (Retd.) Khalil-ur-Rehman Khan serves as the Chairman of the Shariah Committee of Emirates Global Islamic Bank. For more information about Emirates Global Islamic Bank please visit www.egibl.com
About Siebel CRM
With over 4500 global implementations and 3.5 million end-users, Siebel is the global CRM application leader. Organizations that use Siebel CRM include General Motors, JP Morgan Chase, Rabo Bank, Novartis, DHL, IBM and British Telecom. Siebel CRM is a product of Oracle Corp (USA), the world’s largest enterprise software company. For more information about Siebel CRM and Oracle please visit www.oracle.com
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