September 6th, 2007
KARACHI, PAKISTAN - The President of Emirates Global Islamic Bank Limited, Syed Tariq Husain said that with the implementation of their CRM system, Emirates Global Islamic Bank Ltd has become the first bank in Pakistan to deploy a world class Oracle-Siebel solution to provide quality, efficient and Shariah compliant financial products and services, using state of art technology.

"With the first ever successful installation of Oracle-Siebel CRM solution the banking industry of Pakistan now has an option to source Pakistan based expertise to provide world class services to Pakistani consumers, adds Anwar Matin (CEO, ITP)

Integrated Technology Partners (ITP) is the first ever Pakistani IT Company to carry out an end to end Oracle-Siebel implementation in the financial services sector in Pakistan, using a combination of local and internationally trained and accredited resources, he said.

“The bar was set high to make sure that we deliver on time in budget with high quality. ITP team worked under tight deadlines to meet the expectations and I am happy that we have done it. I am proud to be a part of team and part of the success” says Ibrahim Hamid, Chief Operating Officer, ITP

"With over 4,500 global implementations and 3.5 million end-users, Oracle-Siebel is the global CRM application leader. Organizations that use Siebel CRM include, Standard Chartered, General Motors, JP Morgan Chase, Bank of Montreal, DHL, IBM and British Telecom", he said

ITP has delivered an end to end CRM solution to EGIBL that includes, CRM Strategy, Siebel CRM business case, CRM Road Map, Siebel implementation, hardware sizing and provisioning, CTI, IVR, Siebel and CTI integration, Siebel Integration with core banking and Training.

“The system is now up and running with all the call center supervisors/agents, relationship managers, branch managers and central operations having access to EGIBL Oracle-Siebel CRM. All the branches across Pakistan including EGIBL Call Center now use EGIBL Oracle-Siebel CRM (Siebel 7.8.2.4 Financial Services) for Customer sales and service. In this project ITP has shown a high level of commitment and on-time delivery” added Ahmed Saqib Asad. CIO EGIBL

With the system in place, the customer service will significantly improve, be more efficient and painless regardless of how clients choose to interact with the bank. All the front-line employees would be capable of servicing consumer needs better, stated Ahmed Jamal Khan, Head of Branch Banking







About Integrated Technology Partners
Integrated Technology Partners is an enterprise application-consulting firm. Integrated Technology Partners provides a wide breadth of services including but not limited to strategy formulation, project management, solution evaluation, and implementation consulting. We have extensive global multi-tier and vertical industry experience including but not limited to telecommunication, manufacturing, retail and finance. For more information about Integrated Technology Partners please visit www.i-techpartners.com

About Emirates Global Islamic Bank
Emirates Global Islamic Bank is a dedicated Islamic commercial bank sponsored by Emirates Financial Holdings (UAE) and the Al Rajhi Group of Saudi Arabia. Emirates Global Islamic Bank offers a wide range of deposit, consumer financing, SME, corporate finance and investment banking products. Justice (Retd.) Khalil-ur-Rehman Khan serves as the Chairman of the Shariah Committee of Emirates Global Islamic Bank. For more information about Emirates Global Islamic Bank please visit www.egibl.com

About Siebel CRM
With over 4500 global implementations and 3.5 million end-users, Siebel is the global CRM application leader. Organizations that use Siebel CRM include General Motors, JP Morgan Chase, Rabo Bank, Novartis, DHL, IBM and British Telecom. Siebel CRM is a product of Oracle Corp (USA), the world’s largest enterprise software company. For more information about Siebel CRM and Oracle please visit www.oracle.com